Daily Spending Planner Support

Everything you need to get the most out of Daily Spending Planner.

Frequently asked questions

Is my data private?

Yes. Piggy is built privacy-first. You can sign in anonymously — no name, email, or personal information required — and all your data stays on your device.

Cloud sync (Premium) is opt-in. When enabled, your data is stored under your account UID — no one else can access it. Linking a sign-in provider (Google, Apple, or email) is only needed to protect your account across devices.

How do I know when support replies?

Every message you send from More → Contact us becomes a ticket you can follow inside the app under More → My tickets.

  • When we answer, a banner appears on your Home screen and the ticket is marked unread.
  • Open the ticket to read the reply and write back — the whole conversation stays in one place.
  • Each ticket shows its status: Open, In progress, Resolved or Closed. Replying to a resolved ticket reopens it.

The email field on the contact form is optional. Leaving an address lets us reach you by mail as well — useful if you use Piggy with an anonymous account, which has no email attached.

How do I set up cloud sync?

Cloud sync requires a Premium subscription. Once upgraded:

  • Turn on Cloud Sync under More → Data & Sync
  • Link a sign-in method (Google, Apple, or email) under More → Account so your data is protected across devices
  • Sync runs automatically whenever you're online

Your data is the same on every device — just sign in with the same account.

I switched phones — how do I restore my data?

If you had cloud sync enabled (Premium): sign in with the same account on your new device and your data will restore automatically.

If you were using the free plan: data is stored locally only and does not transfer automatically. This is why we recommend upgrading to Premium if you want cross-device safety.

How do recurring payments work?

Recurring payments are templates for expenses that repeat on a schedule (weekly, monthly, etc.). They appear as upcoming transactions on the home screen so you can see exactly what's coming.

Fixed-amount payments post automatically when due. Variable-amount payments require you to confirm the amount first before they're logged. You can pause a payment any time it's temporarily on hold, then resume it later.

Free users can keep up to 5 recurring payments; Premium removes the limit.

How do budgets work?

A budget is a spending limit tied to one or more categories and/or tags over a period (e.g. a month). As you log transactions, Piggy tracks how much of each budget you've used.

As you log transactions, Piggy tracks how much of each budget you've used so you can see your progress at a glance. Free users can create up to 2 budgets; Premium unlocks unlimited budgets.

How do I delete all my data?

More → Data Management lets you permanently delete all your transactions and clean up leftover (soft-deleted) records.

To remove your account and everything tied to it, go to More → Account → Delete Account. This permanently deletes your account and all associated data, including anything stored in the cloud.

My transactions aren't showing up after syncing.

Try these steps:

  1. Pull to refresh on the Home screen.
  2. Go to More → Data & Sync and check that Cloud Sync is turned on.
  3. Sign out and back in from More → Account — this re-triggers a full sync.
  4. If the problem persists, contact us via More → Contact us with a description of the issue — our reply lands in More → My tickets.
Why is my budget not updating after I add a transaction?

Make sure the transaction's category or tag matches what the budget is tracking. Budget progress only counts transactions whose category/tag is included in the budget's filter.

If it still looks wrong, try navigating away from the screen and returning — this forces a data refresh.

Can I change the currency symbol?

Yes. Go to More → Primary currency to set your main currency at any time, on any plan. Secondary currencies (More → Secondary currency) — handy for travel or international spending — are a Premium feature: upgrade to add up to four.

How do I cancel my Premium subscription?

iOS: Open the Settings app → Tap your Apple ID → Subscriptions → find Daily Spending Planner and tap Cancel.

Android: Open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → find Piggy and cancel.

Your Premium benefits remain active until the end of the current billing period.

I was charged but Premium isn't unlocked.

First, try restoring your purchase:

  • iOS: Go to the More tab and tap Restore purchase under Support.
  • Android: Make sure you're signed in to the same Google account you bought with — Premium restores automatically.

If that doesn't help, contact us through More → Contact us inside the app and include the Apple ID or Google account you purchased with so we can look into it. You'll find our answer under More → My tickets.

The app looks different from the screenshots — why?

Piggy supports light, dark, and premium colour themes like Dracula, Tokyo Night, Nord Aurora, and more. Screenshots may be taken with a different theme selected. Change yours under More → Appearance.

Your data, your control

Piggy never sells your data. Financial data stays on your device unless you explicitly enable cloud sync.
You can sign in anonymously — no name, email, or personal information needed. Linking a provider account is only required if you want cloud sync across devices.
Deleting your account from More → Account permanently removes all data from our servers immediately.

Contact us

We're happy to help

The best way to reach us is through the app itself — go to More → Contact us. We answer in the app: your message and our reply live together under More → My tickets, where you can write back at any time. You can also email us directly at info@absolutezerostudio.com.

Include as much detail as you can: what you were doing, what you expected to happen, and what actually happened. Screenshots are always helpful.

Send an email